Dial Around Compensation (DAC)
FCC Order 96-128
I. SECTION 64.1320(e) STATEMENT
TeleCents Communications, Inc. Payphone Service Providers (PSPs) Dispute Resolution Process
1. Introduction
TeleCents Communications will pay compensation directly to the PSP, or the representing agent of the PSP, for completed calls on a quarterly basis. For questions or concerns related to payphone compensation, please address to:
TeleCents Communications, Inc.
Att: John Allen
8615 Richardson Rd. Suite 200
Walled Lake, MI. 48390
E-mail: jallen@telecents.com
PH: 248.366.3330
2. How to file disputes
If you disagree with any of the payphone compensation quarterly calculations provided by TeleCents, you must provide the following information in your dispute.
a. PSP payphone number (ANI) being disputed
b. Date, time, toll free number and destination number called
c. Claim quarter of dispute
d. Any additional information that may help to resolve the dispute.
Please provide your dispute information in Excel format/file. Along with the dispute information, please provide a contact name, number, and email address to where the response for the dispute should be addressed.
3. Dispute response time
TeleCents will use all reasonable efforts to respond to your disputes as quickly as possible. However, please note that response time will vary based on the quantity of payphone number(s) being disputed.
II. FCC Order 96-128 Audit Report
III. Quarterly Payment Certification Letter
IV. PSP-Quarterly Data Claims Due Date
PSP Claims are due, and must be provided to TeleCents, by the last business day of the first month following the end of each calendar quarter:
The due dates for submitting claims are as follows:
- First quarter claims are due by April 30
Payment Delivered in July - Second quarter claims are due by July 31
Payment Delivered in October - Third quarter claims are due by October 31
Payment Delivered in January following year - Fourth quarter claims are due by January 31
Payment Delivered in April
Please Note:
Any quarterly PSP claims not received by TeleCents by the dates indicated above are deemed late. Any late claims will result in a delay of compensation and processed with the following quarterly payment.
